Frequently Asked Questions
Everything you need to know about your world-class drum hardware and percussion accessories.
What is the standard shipping time for hardware orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, depending on your proximity to our distribution centers.
Do you offer a warranty on your drum stands and pedals?
Yes, all Gibraltar Hardware products come with a limited 1-year warranty against manufacturer defects in materials and workmanship from the date of purchase.
What is your return policy for percussion accessories?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I know which mounting hardware is compatible with my drum kit?
Our product descriptions include specific diameter measurements and compatibility notes. If you are unsure, our support team can assist you in finding the universal mounting solution that fits your specific brand.
Do you ship Gibraltar products internationally?
Currently, we ship directly to customers within the United States and Canada. For other international regions, please contact our authorized global distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.